• 99.5% Uptime Guarantee

Daily we receive new clients complaining of downtime and lack of support from their previous hosts. Downtime should never be routine! You have our word, our technical expertise, and our investment in quality equipment and quality connectivity. All data is backed up nightly, All parts in house have spares, our technicians are in house, and we have redundant connectivity. This means our servers will be up 99.5% of the time or we'll refund your fee for that month.

• 30-Day Money-Back Guarantee

We're so sure that you'll be happy, we're offering a 100% unconditional satisfaction guarantee! If you're not satisfied with the service you're receiving within 30 days of opening your account, we'll give you your money back! This way, you can make the decision to host your site with us without worry, find out if all these features are really true. We request only that any customer who chooses to discontinue service fill out a survey form (available by request), so that we can work to avoid any future problems for other customers.

Customers who repeatedly sign up and cancel under this guarantee, presumably in order to avoid their hosting fees indefinitely, will be considered ineligible for the guarantee. Cancellations at any other time will receive a pro-rated refund for paid but unused time. Charges for disk or bandwidth overusage are also not refundable. Setup fee includes domain registration/domain transfers and account setup, thus setup fee is non-refundable.